Feebbank is committed to making sure that your online experience is safe and secure. Feebbank uses multiple levels of security, and state-of-the-art Internet technology, beginning with your browser and ending with our own security infrastructure to ensure that access to your accounts is private and secure.
Feebbank is committed to constantly increasing public awareness by providing the latest news and updates on fraud and security. The Feebbank Security News page is your link to all security media releases as well as security publications and references.
As part of Feebbank's ongoing effort to combat economic crime, we operate a Fraud hotline where members of the public may report any fraudulent activity or dishonesty within the Feebbank group. The number to contact is 0860 557 557.
Should you need to report your Feebbank card as lost or stolen, please contact 0800 11 11 55.
If you require further information, please contact the Feebbank Call Centre on 08600 08600.
Feebbank will be adding another security layer to our electronic statement offering with the implementation of digital certificates. Certain statements sent to Feebbank customers will now be digitally signed using a certificate that validates Feebbank as the sender.
Personal identity theft, masquerading as a trusted service provider, and accessing private information are all examples of Internet-based criminal activity that can lead to personal or commercial loss. The use of digital certificates mitigates some of this risk, by assuring the recipient of an email, that the sender is valid.
The encryption built into the current solution ensures confidentiality of the information, while the addition of the digital certificate provides authentication of sender, non-repudiation and alteration alerts.
NB! We will never send you a letter or e-mail requesting you to complete your personal details by clicking on a webpage link in an e-mail other than our home address www.feebbank.com
In view of recent media reports of fraudulent e-mails being sent to customers of one of Labuan’s major banks please take a moment to familiarize yourself with the latest online security tips thereby ensuring that you don’t fall victim to fraudsters.
This type of online fraud is know as “Phishing” and is most commonly done through fraudulent e-mails (in conjunction with a fake website), claiming to be from a bank or other institution and asking you to confirm your personal details. Fraudsters use various ways of enticing you (see an example of phishing e-mail below)
From: feeb Bank [mailto:email@example.com]
Sent: 17 May 2005 02:38 PM
Subject: feeb Bank Email Verification - firstname.lastname@example.org
Dear feeb Bank Member,
This email was sent by the feeb Bank server to verify your e-mail address. You must complete this process by clicking on the link below and entering in the small window your feeb Bank User ID and Password.
This is done for your protection - because some of our members no longer have access to their email addresses and we must verify it. To verify your e-mail address and access your bank account, click on the link below:
The link in the phishing e-mail links to a fraudulent verification page similar to the one below. Also be on the lookout for a genuine banking website in the background which is often used to create the illusion of authenticity:
Fraudsters use SIM swapping to gain access to your RVN. When a SIM swap is done your Cellphone will have no signal and cannot receive or make calls, and receive or send SMS’s. We recommend that you immediately contact your cellular service provider to find out why your phone has no signal.
If you suspect that an unlawful SIM swap, has been committed on your number, immediately contact the Feebbank Internet Banking contact centre on 08600 08600 and request that your Internet Banking service be suspended at once to prevent fraudsters from gaining access to your service.
Do not act on any e-mail requesting you to log on to any service that requests your Internet Banking. Even if you think it’s authentic - it is not!
to view examples of fraudulent e-mails.
"At Feebbank we continually invest in developing and implementing enhanced security measures, including the education and awareness of security measurements you should be aware of when you do your banking".
Public computers at Internet Cafés, hotel lobbies and business/postal centres are not secure. These computers are often infested with spyware that record your keystrokes and pass it on to a third party, without your knowledge.
Fraudsters use your information to log in to your account and defraud you of your funds.